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Privacy policy

Privacy Policy

The privacy and security of your information is important to us. This policy explains who we are, the types of information we hold, how we use it, who we share it with and how long we keep it. It also informs you of certain rights you have regarding your personal information under current data protection law. The terms used in this Privacy Policy are based on those used by the Information Commissioner’s Office. You can find out more about the ICO here: https://ico.org.uk.

Who are we?

Total Domestic (Company number 5306563) is the Data Controller of the information you provide us and is registered with the Information Commissioner’s Office for the products and services we provide to you.

You can contact us for general data protection queries by email  enquiries@totaldomestic.co.uk or in writing to Total Domestic, 9 Sparrowgate Road Wisbech PE14 7AY. Please advise us of as much detail as possible to comply with your request.

For further information about Total Domestic, please visit totaldomestic.co.uk

Use the short form below to find out what information we hold about you on this website.

What information do we collect?

To enable us to provide you with the right product or service to meet your needs, we will collect personal information which may include your name, telephone number, email address, postal address, accommodation, pets, access and any details pertinent to the efficient cleaning of or ironing and laundry at a domestic residence nominated by you (including bank account number and sort code where necessary).

We may need to request and collect sensitive personal information such as details of convictions or medical history during the cleaner recruitment process.

We only collect and process sensitive personal data where it is critical for the delivery of a product or service and without which the product or service cannot be provided. We will therefore not seek your explicit consent to process this information as it is required by us to provide the product or service you have requested and is legitimised by its criticality to the service provision. If you object to use of this information then we will be unable to offer you that product or service.

You can revisit your settings at any time using this link My settings

How do we use your personal information?

We will use your personal information to

  • Assess and provide the products or services that you have requested
  • Communicate with you
  • Develop new products and services
  • Undertake statistical analysis

We may also take the opportunity to

  • Contact you about products that are closely related to those you already hold with us
  • Provide additional assistance or tips about these products or services
  • Notify you of important functionality changes to our websites

Only where you have provided us with consent to do so, we may also from time to time use your information to provide you with details of marketing or promotional opportunities and offers relating to other products and services from Total Domestic.

From time to time we will need to call you for a variety of reasons relating to your products or service (for example, to introduce a new or substitute cleaner).

To ensure the confidentiality and security of the information we hold, we may need to request personal information and ask security questions to satisfy ourselves that you are who you say you are.

Securing your personal information

We follow strict security procedures in the storage and disclosure of your personal information in line with industry practices, including storage in electronic and paper formats.

We store all the information that you provide to us, including information provided via forms you may complete on our websites, and information which we may collect from your browsing (such as clicks and page views on our websites).

Any new information you provide us may be used to update an existing record we hold for you.

When do we share your information?

We may, of course, be obliged by law to pass on your information to the police or other law enforcement body, or statutory or regulatory authority.

We may also share your information with anyone you have authorised to deal with us on your behalf.

How long do we keep your information for?

We will not keep your personal information longer than is necessary for the purpose for which it was provided unless we are required by law or have other legitimate reasons to keep it for longer (for example if necessary for any legal proceedings).
We will normally keep information for no more than 6 years after termination or cancellation of a product, contractor service we provide. In certain cases, we will keep your information for longer, particularly where a product includes liability insurances or types of insurance for which a claim could potentially be made by you or a third party at a future date, even after your contract with us has ended.

Cookies and other web tracking activities

A cookie is a small text file that is downloaded onto your device when you access our website. It allows our website to recognise your device and store some information about your preferences and past actions.

Our website uses several different cookies in order to provide you with the information you need and to help us optimise our website to improve our services and website content to provide a better user experience. We will regularly ask for consent to use cookies when you visit our website.

Google Analytics

These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited.

Your rights

Under data protection law you have the right to change or withdraw your consent and to request details of any personal data that we hold about you.

Where we have no legitimate reason to continue to hold your information, you have the right to be forgotten.

If you wish to inform us of changes in consent for marketing please contact us at the address or telephone number indicated in any recent correspondence or emails you have received from us.

Further details of your rights can be obtained by visiting the ICO website at https://ico.org.uk.

Total Domestic 9 Sparrowgate Road Wisbech PE14 7AY

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